Shipping policy

Shipping Policy

Last Updated: August 3, 2026

Atelier Solmare is committed to delivering your order safely, efficiently, and with the highest level of service. Please read our Shipping Policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be longer during new product launches, promotional periods, or holidays.

2. Shipping Destinations

Atelier Solmare currently ships to:

  • Italy
  • European Union countries
  • United Kingdom
  • Switzerland
  • United States
  • Canada
  • Australia
  • Selected international destinations

If your country is unavailable during checkout, please contact us at info@solmareatelier.com.

3. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination Estimated Delivery
Italy 2–5 Business Days
European Union 3–7 Business Days
United Kingdom 5–10 Business Days
Switzerland 5–10 Business Days
United States 5–12 Business Days
Canada 6–12 Business Days
Australia 7–15 Business Days
Rest of the World 7–20 Business Days

These delivery times are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Atelier Solmare may offer free shipping promotions. Any applicable conditions will be displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after shipment.

6. Customs & Import Duties

For orders shipped outside the European Union, customs duties, taxes, import fees, or other governmental charges may apply.

These charges are determined by the destination country's customs authorities and are the sole responsibility of the customer.

Atelier Solmare has no control over these charges and cannot estimate their amount.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, we may contact you for clarification. This may delay shipment.

If an order is returned to us due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be resent.

8. Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Carrier delays

If your order appears to be significantly delayed, please contact us and we will gladly assist you.

9. Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Taking photographs of the package before opening it.
  • Photographing the contents immediately after opening.
  • Contacting us within 48 hours of delivery.

Please email:

info@solmareatelier.com

including your order number and photographs of the damage.

10. Lost Packages

If tracking indicates that your package has been lost during transit, please contact us.

We will investigate the shipment with the carrier and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

11. Split Shipments

To ensure faster delivery, your order may occasionally be shipped in multiple packages.

If this occurs, you will receive separate tracking information for each shipment.

No additional shipping charges will apply.

12. Delivery Attempts

If delivery cannot be completed due to the recipient's absence or failure to collect the parcel from the carrier within the required timeframe, the shipment may be returned to us.

Any costs associated with reshipping the order may be charged to the customer.

13. Force Majeure

Atelier Solmare shall not be liable for shipping delays resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Pandemics
  • Strikes
  • Customs delays
  • Government restrictions
  • Carrier disruptions
  • War or civil unrest

14. Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Care team.

Atelier Solmare

Website: https://solmareatelier.com

Email: info@solmareatelier.com

We aim to respond to all enquiries within 24–48 business hours.